Tag Archives: Customer Experience

Life-changing catering software

Our core mission is to improve the lives of caterers and foodservice operators. That goal is the driving force behind everything from product development to platform enhancements. Our most popular product is our Catering Solution, which makes sense as the … Continue reading

Posted in Community | Tagged , , , , , , , , | 1 Comment

Online ordering that works for you

Last week we took a look at online ordering aggregators and asked the question: what’s in it for operators?  Other than giving customers an online ordering option—not much. Aggregators are only concerned with customer convenience. When it comes to online ordering, … Continue reading

Posted in Community | Tagged , , , , , , , , , , , | Leave a comment

Aggregators don’t cater to you

Are you familiar with online ordering aggregators? Sites like GrubHub and CaterCow offer a one-stop shop for thousands of restaurants and caterers. That may be convenient for consumers, but what’s in it for operators? Just another dish at a buffet … Continue reading

Posted in Community | Tagged , , , , , , | Leave a comment

Service as Software

Before we got into the software business, we were hardworking foodservice professionals. Our experience in the hospitality industry (four generations of it) taught us that customer satisfaction is critical to the success of any business. Knowing who your customers are, … Continue reading

Posted in Community | Tagged , , , , , , , | Leave a comment

Don’t take our word for it

When it comes to our most popular features, you don’t have to look much further than our TRAXER page to see why our clients love them. In March we reviewed what a survey revealed to be our top five features and we … Continue reading

Posted in Community | Tagged , , , , , , , , , | Leave a comment

Meet our Training Team

No matter how user-friendly a software application is, without training and reference materials you’re probably not getting the most out of it. That’s why we offer every client a 90 minute webinar training session with one of our specially trained … Continue reading

Posted in Community | Tagged , , , , , | Leave a comment

Prepare for launch

One of the most common challenges our new clients face is changing customer behavior. Despite the fact that paper orders and the interruption of the ringing phone creates chaos in the kitchen and leads to mistakes, some customers can be … Continue reading

Posted in Community | Tagged , , , , , , , , , , , , , | Leave a comment

A point in your favor

What separates you from the competition? In foodservice, you need every advantage you can get. Even the most loyal customer isn’t 100% faithful. They may order pizza from your shop most of the time, but every so often they stray … Continue reading

Posted in Community | Tagged , , , , , | Leave a comment

When service goes viral

News and what makes the news has undergone a drastic transformation in the last decade. With the rise of reality TV, smartphones, and social networks, just about anyone can create their own news story about just about anything. It’s freedom … Continue reading

Posted in Community | Tagged , , , , | Leave a comment

Mobile Ordering—You don’t need an app for that

Apple is currently running the 50 Billion Apps Countdown Promotion. The company is soon to hit a major milestone—50 billion downloads from the App Store—which isn’t terribly surprising. After all, their ubiquitous “There’s an app for that” slogan is pretty … Continue reading

Posted in Community | Tagged , , , , , , , , | Leave a comment