No matter how user-friendly a software application is, without training and reference materials you’re probably not getting the most out of it.
That’s why we offer every client a 90 minute webinar training session with one of our specially trained representatives. Before any CaterTrax site goes live, we take the time to “sit down” in a virtual environment; this is where we get into the nitty-gritty of functionality. We even offer one complimentary 30 minute webinar training session to educate their customers on the online ordering system.
High-quality Training Talent
Our Training Team is here to teach our clients the ins and outs of their custom solution, ensuring they get the most out of it from day one. Collectively the team has over four years of experience working with CaterTrax solutions and over 21 years of training experience. The team also brings over 46 years of foodservice industry experience to the table.
Catherine has been with us over two years. She’s worked on the menus and quality control teams as well as training. Melinda also joined the CaterTrax family two years ago. Before joining the training team, she was one of our Quality Control Specialists.
In June we added two team members to the training team, Andrew as the new Training Manger and Michael as a Training Specialist. Andrew’s training experience includes sales, customer service, lead generation, and soft skills. Prior to joining the team, Michael worked in Training and Development at Disney World.
Sound Instructional Design
We’ve also added an Instructional Designer to our Product Development team. Nancy, our new Instructional Designer, brings nearly ten years of experience in training and development. Nancy will work closely with the product team to design training and materials for both our staff and for our clients. These materials will ensure our staff is providing optimum service to our clients and that our clients are getting the most out of their investment.
In addition to a great team of trainers, we offer our clients a wide range of materials, including guides, videos, and a launch kit. We also offer quarterly webinars to cover the latest platform enhancements and address any questions. We’re here for our clients on an ongoing basis, ensuring they get the most out of their CaterTrax solution.