In our last blog, we discussed the importance of software training. Taking the time to implement a roll-out program and get to know your software will help you quickly realize a return on your investment. We also touched on the fact that we provide all of our clients with lifetime free training and support. After all, how can we help you promote, grow, manage, and sustain your business if you don’t know how to use our software? We have enough faith in our platform to know that once you learn how to use all of its wonderful features, you won’t be able to live without it.
Before we launch your site, we take the time to “sit down” with you in a virtual environment. We offer every client and their staff a 90 minute webinar training session with one of our specially trained representatives completely free of charge. This is where we get into the nitty-gritty of functionality. From back of the house reporting to menu appearance in the front, we don’t miss a thing. But these aren’t formulaic training sessions. Each session is interactive and customized to your solution.
As we continue to innovate, we’ll be right there with our TRAX Huddle webinars to give you the training you need. Part of the beauty of the Software as a Service (SaaS) model is that every time we make and enhancement to our platform, you benefit immediately. For example, this past March we released the Social Media Bundle enhancement. The release was accompanied by a Huddle, allowing users to see how the new functionality works and ask questions.
Our training is comprehensive, balancing broad topic coverage with in-depth feature demonstrations. But we know that questions will arise. We also know that in the fast-paced world of foodservice, the answers can’t wait. With CaterTrax you will have a full-time technical and client support team at your beck and call 24 hours a day, 7 days a week. Whether it is about reporting, mailing lists, or online ordering, our knowledgeable support staff is available to provide the answers you need.
We also offer a library of training materials and resources. TRAX Learning Center gives you the on-demand learning you need, when you need it. We have listened to our clients and their feedback and want to provide an easy-to-use outlet. Our learning center gives you the added convenience of accessing the information you need anytime, anywhere—all you need is an internet connection.
Additionally, we even offer one complimentary 30 minute customer webinar training session to educate your customers on the front end online ordering system. Convenience is one of the biggest benefits of CaterTrax—for both you and your customers. This may be the Technology age, but we don’t assume that all of your customers are tech savvy. That’s why we offer training webinars, videos, and other materials to help your customers give you more of their business.
We’re here for you on an ongoing basis to ensure that you’re getting the most of your CaterTrax subscription.