Category Archives: Customer Service

Exciting New Support Portal Changes

Posted on February 25, 2011 by dan.welch

One of the most important aspects of the quality service provided to you by your CaterTrax support team is being able to quickly and accurately respond to your requests.  In an effort to ensure that we make it as easy … Continue reading →

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About ‘business rules’ in CaterTrax

Posted on December 3, 2010 by Blog Admin

In CaterTrax jargon, ‘business rules’ are the limitations you put in place to control workflow. These can include things like hours of operation, required lead time for orders, minimums and maximums, limitations on kinds of payments, tax and gratuity rules, … Continue reading →

Posted in Community, Customer Service, Setting Up CaterTrax, Tech Support | Leave a comment

Turn any computer into an ordering kiosk with CaterTrax Personal Meals

Posted on November 16, 2010 by Blog Admin

Wouldn’t it be nice to have ordering kiosks throughout your facility where anyone could order lunch, catering, a meal to pick up and take home, etc.? Where they could complete their order, pay for it and arrange delivery or a … Continue reading →

Posted in CaterTrax Personal Meals, CaterTrax Value Proposition, Community, Customer Service, Ordering with CaterTrax, ROI for CaterTrax, Take Home Meals | Leave a comment

Taking a cue from Nordstrom’s employee handbook

Posted on October 28, 2010 by Blog Admin

For years Nordstrom’s employee handbook was a 5×8 card with 75 words on it. It still works…

Posted in Community, Customer Service | Leave a comment