Monthly Archives: October 2010

Taking a cue from Nordstrom’s employee handbook

For years Nordstrom’s employee handbook was a 5×8 card with 75 words on it. It still works…

Posted in Community, Customer Service | Leave a comment

Maintaining Client Relationships: Think of CaterTrax as “customer-retention insurance”

Why do your clients do provider/vendor reviews? There are many reasons but poor service is always a significant one. In catering, mistakes are a big red flag for your customers. A missed event, lost orders, lost or incorrect invoices, failure … Continue reading

Posted in CaterTrax Value Proposition, Community, ROI for CaterTrax | Leave a comment