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Monthly Archives: October 2010
Taking a cue from Nordstrom’s employee handbook
For years Nordstrom’s employee handbook was a 5×8 card with 75 words on it. It still works…
Posted in Community, Customer Service
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Maintaining Client Relationships: Think of CaterTrax as “customer-retention insurance”
Why do your clients do provider/vendor reviews? There are many reasons but poor service is always a significant one. In catering, mistakes are a big red flag for your customers. A missed event, lost orders, lost or incorrect invoices, failure … Continue reading